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Konica Minolta bizhub 162fR [159/172] Troubleshooting
![Konica Minolta bizhub 162fR [159/172] Troubleshooting](/views2/1121810/page159/bg9f.png)
Operation error messages
9
SU-502 9-5
9.2 Troubleshooting
Remedies for several possible problems are described below.
Scan to e-mail transmission
Internet fax transmission
Problem Cause Remedy Page
Transmission is not pos-
sible.
The connections are in-
correct.
Check the LED indicator
on the hub and check the
connections.
-
The settings necessary
for the device are not reg-
istered.
Specify the necessary
network settings.
p. 3-5
The LAN cable is dam-
aged.
Replace the LAN cable. -
Transmission is possible,
but the image cannot be
outputted at the recipi-
ent’s terminal or compu-
ter.
The recipient’s terminal is
not able to handle the
sent image.
Change the size, resolu-
tion and coding method
so that they are support-
ed by the recipient’s ter-
minal, and then try
sending the data again.
p. 4-10
p. 4-12
The document text was
not inserted when the
data was sent.
With some e-mail appli-
cations, if an e-mail mes-
sage is received
containing no text and
only an attached file, it
may not be possible to
open the attached file.
Therefore, text should be
inserted into the docu-
ment that is sent.
p. 3-21
Problem Cause Remedy Page
Transmission is not pos-
sible.
The connections are in-
correct.
Check the LED indicator
on the hub and check the
connections.
-
The settings necessary
for the device are not reg-
istered.
Specify the necessary
network settings.
p. 3-5
The LAN cable is dam-
aged.
Replace the LAN cable. -
An interruption in the
transmission was speci-
fied, but the transmission
was not interrupted.
It takes some time to in-
terrupt an Internet fax
transmission.
Wait until the transmis-
sion is interrupted.
-
bizhub160_su502.book Page 5 Tuesday, May 17, 2005 8:19 AM
Содержание
- Su 502 1
- Contents 5
- Introduction 5
- Overview 5
- Getting ready 6
- Using scan to e mail operations 7
- Using internet faxing operations 8
- Using scan to server ftp operations 8
- Appendix 9
- Checking the transmission reception results 9
- Direct fax transmission 9
- Operation error messages 9
- Introduction 13
- Trademark acknowledgements 13
- Welcome 13
- About pagescope web connection 14
- Overview 17
- Scan to e mail 17
- Scan to server ftp 18
- In addition the system can be set to send to as many as 10 specified recip ients a notification of the ftp server address where the data was uploaded 19
- Overview 19
- Su 502 2 5 19
- Internet faxing 20
- Direct fax transmission 21
- 8 su 502 22
- Functions available when the scanner unit is installed 22
- Note tcp ip connections must be enabled in order to use the internet fax or network scanning functions 22
- Overview 22
- System requirements 22
- The following system environment is required in order to use the internet fax or network scanning functions 22
- The machine must be connected to a phone line in order to use functions that require a phone line connection 22
- Bizhub 160 161 control panel parts and their functions 23
- Names of control panel parts and their functions 23
- Overview 23
- Su 502 2 9 23
- 10 su 502 24
- 17 19 15 24
- 9 6 12 24
- Overview 24
- 10 12 13 14 25
- Bizhub 162 210 control panel parts and their functions 25
- Overview 25
- Su 502 2 11 25
- 12 su 502 26
- Overview 26
- 29 30 31 27
- Overview 27
- Su 502 2 13 27
- 14 su 502 28
- About the display 28
- Overview 28
- Symbol list 28
- Entering text characters 29
- For fax number and e mail address input 29
- Key operation 29
- Overview 29
- Press the 123 abc key to switch the input mode of the 10 key pad between numbers and letters symbols 29
- Su 502 2 15 29
- The 10 key pad can be used to enter numbers text and symbols 29
- The following lists show the characters available with each key of the 10 key pad 29
- This section describes how to enter text characters when registering a des tination or when entering names for example for one touch dial keys 29
- When entering letters or symbols a appears in the display 29
- When entering numbers 1 appears in the display 29
- 16 su 502 30
- For recipient names inch models 30
- For recipient names metric models 30
- Overview 30
- Overview 31
- Su 502 2 17 31
- Text entry example 31
- The current cursor _ position blinks alternately with the character at that po sition 31
- To enter the name nj office 31
- Notes on entering and correcting text input 32
- Using pagescope web connection 33
- What is pagescope web connection 33
- When using pagescope web connection 33
- Accessing pagescope web connection 35
- How to access pagescope web connection 35
- System requirements 35
- Using pagescope web connection 35
- 22 su 502 36
- About the screen layout 36
- Note screen images used in this manual may differ from the actual screen dis play they are also subject to change without notice 36
- Overview 36
- The following screen appears when you access pagescope web connec tion 36
- Logging in as an administrator 37
- Logging in to administrator mode 37
- Connecting the lan cable 41
- Connecting to a lan network 41
- Getting ready 41
- 4 su 502 42
- About the leds 42
- Getting ready 42
- Depending on the network environment in which the machine is located there may be some restrictions on the network functions that the machine can use specify the network settings to suit the functions and environment required for your configuration 43
- Getting ready 43
- Network settings 43
- Quick overview of the network settings 43
- Su 502 3 5 43
- The network settings can be specified from the control panel of the machine or using the administrator mode of pagescope web connection 43
- 6 su 502 44
- Getting ready 44
- Getting ready 45
- Su 502 3 7 45
- 8 su 502 46
- Getting ready 46
- Getting ready 47
- Su 502 3 9 47
- Specifying network settings network setting menu 48
- Specifying network settings using the control panel 48
- Setting the ip address 49
- Specifying the subnet mask 51
- Specifying the default gateway 52
- Specifying the dns configuration 53
- Specifying the gateway transmission setting 54
- Specifying the e mail settings e mail setting 1 menu 55
- Registering the sender s name 56
- Registering the e mail address of the sender 57
- Specifying the smtp server address 57
- Specifying the smtp port number smtp port no function 58
- Specifying the timeout period for the smtp server smtp timeout function 58
- Specifying the default subject line 59
- Specifying whether or not to insert a text description text insert function 59
- Specifying other e mail settings e mail setting 2 menu 60
- Specifying the pop3 server address 61
- Specifying the pop3 port number pop3 port no function 62
- Specifying the timeout period for the pop3 server pop3 timeout function 62
- Specifying the pop3 account name 63
- Specifying the pop3 password 63
- Setting up auto reception 64
- Specifying the address for result notifications 64
- Specifying whether or not to print header information header print function 65
- How to access pagescope web connection 66
- Specifying network settings using pagescope web connection 66
- Getting ready 67
- Network tab 67
- Su 502 3 29 67
- Tcp ip configuration 67
- 30 su 502 68
- Getting ready 68
- Smtp configuration 68
- Smtp pop3 configuration 68
- Getting ready 69
- Pop3 configuration 69
- Su 502 3 31 69
- 32 su 502 70
- Dns configuration 70
- Ftp configuration 70
- Ftp dns configuration 70
- Getting ready 70
- E mail setting 71
- Fax configuration 71
- Fax tab 71
- Getting ready 71
- Su 502 3 33 71
- File destination setting 72
- Scan tab 72
- 36 su 502 74
- Account information 74
- E mail notification 74
- File destination 74
- Getting ready 74
- Adding destinations 75
- Specifying the settings for a one touch dial key 75
- Using the control panel to add addresses 75
- Specifying the settings for a speed dial number 77
- Specifying the settings for a group dial key 79
- From the page displayed by clicking one touch dial setting in the menu on the fax tab one touch dial settings for the machine can be specified 81
- Getting ready 81
- Note ftp server addresses cannot be registered from this page register ftp server addresses from the scan tab for details refer to specifying the setting for speed dialing ftp server on page 3 52 81
- Specifying settings for one touch dialing 81
- Su 502 3 43 81
- Using pagescope web connection to add addresses 81
- Adding a new one touch dial setting 82
- E mail destination 83
- Enter the destination name and e mail address below e mail destina tion and then click the apply button 83
- Getting ready 83
- Su 502 3 45 83
- 46 su 502 84
- From the page displayed by clicking speed dial setting in the menu on the fax tab speed dial settings for the machine can be specified 84
- Getting ready 84
- Note ftp server addresses cannot be registered from this page register ftp server addresses from the scan tab for details refer to specifying the setting for speed dialing ftp server on page 3 52 84
- Specifying the settings for speed dialing 84
- Adding a new speed dial setting 85
- 48 su 502 86
- E mail destination 86
- Enter the destination name and e mail address below e mail destina tion and then click the apply button 86
- Getting ready 86
- From the page displayed by clicking group dial setting in the menu on the fax tab group dial settings for the machine can be specified 87
- Getting ready 87
- Note ftp server addresses cannot be registered as a group 87
- Specifying the settings for group dialing 87
- Su 502 3 49 87
- Adding a new group dial setting 88
- Click the apply button 89
- Getting ready 89
- Su 502 3 51 89
- 52 su 502 90
- From the page displayed by clicking file destination setting in the menu on the scan tab ftp servers can be specified for speed dial numbers on the machine 90
- Getting ready 90
- Specifying the setting for speed dialing ftp server 90
- Adding a new speed dial ftp server setting 91
- Account information 93
- E mail notification 93
- File destination 93
- Getting ready 93
- Su 502 3 55 93
- 56 su 502 94
- Downloading and uploading the destination list 94
- From the page displayed by clicking downloading uploading destination list in the menu on the fax tab you can export to a csv file the one touch dial and speed dial settings for destinations except ftp server destinations registered on the machine download you can also upload a csv file to the machine 94
- Getting ready 94
- Using scan to e mail operations 97
- How to use the automatic document feeder 98
- Transmission procedures 98
- Using the automatic document feeder 98
- How to use the original glass 101
- Using the original glass 101
- Changing the scan mode settings 104
- How to change the scan mode settings 104
- Changing the scanned image size 106
- How to change the scanned image size 106
- Specifying the default settings for the scan settings 107
- Specifying the resolution 107
- Specifying the data format 108
- Specifying the encoding method 108
- If memory becomes full while scanning 109
- How to use one touch dial keys 110
- Specifying the destination using one touch dial keys 110
- Ho to use speed dial numbers 111
- Specifying the destination using speed dial numbers 111
- How to use group dial keys 112
- Specifying the destination using group dial keys 112
- How to use the phone book 113
- Specifying the destination using the phone book 113
- Searching the phone book 114
- Using scan to server ftp operations 119
- How to use the automatic document feeder 120
- Procedure for scanning to a server 120
- Using the automatic document feeder 120
- How to use the original glass 122
- Using the original glass 122
- If memory becomes full while scanning 124
- Using internet faxing operations 127
- How to use the automatic document feeder 128
- Procedure for sending internet faxes 128
- Using the automatic document feeder 128
- How to use the original glass 130
- Using the original glass 130
- Adjusting the fax resolution 132
- Fax resolution settings 132
- If memory becomes full while scanning 134
- Sending a document to multiple destinations broad cast transmission 135
- Sending a document to multiple destinations broadcast transmission 135
- Specifying the destination using programmed dialing 135
- How to use broadcast transmission 136
- Using broadcast transmission 136
- How to use timer transmission 138
- Sending a document at a specified time timer trans mission 138
- Sending a document at a specified time timer transmission 138
- Using timer transmission 138
- Cancelling a queued document 140
- Cancelling deleting a document queued for timer transmission 140
- How to cancel a queued document 140
- Auto reception 142
- Receiving internet faxes 142
- Types of e mail messages that can be received 142
- Checking e mail manually 143
- Manual reception 143
- Forwarding fax documents 145
- How to use the forwarding function 145
- Using the forwarding function 145
- About unimessage pro i net portal 149
- Direct fax transmission 149
- Using unimessage pro i net portal 149
- Checking the transmission reception results 153
- Checking the transmission results 153
- How to check transmission results 153
- Common messages and their remedies 157
- Operation error messages 157
- Su 502 9 3 157
- 4 su 502 158
- Operation error messages 158
- Internet fax transmission 159
- Operation error messages 159
- Remedies for several possible problems are described below 159
- Scan to e mail transmission 159
- Su 502 9 5 159
- Troubleshooting 159
- 6 su 502 160
- Internet fax reception 160
- Operation error messages 160
- Direct fax transmission gateway tx 161
- Operation error messages 161
- Pagescope web connection 161
- Su 502 9 7 161
- 8 su 502 162
- Operation error messages 162
- Appendix 165
- Internet fax 165
- Scan to e mail scan to server 165
- Specifications 165
- Su 502 10 3 165
- Numerics 169
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