![Epson WorkForce Pro WF-M5690DWF [160/187] Cannot send faxes](/img/pdf.png)
Epson WorkForce Pro WF-M5690DWF [160/187] Cannot send faxes
![Epson WorkForce Pro WF-M5690DWF [160/187] Cannot send faxes](/views2/1168438/page160/bga0.png)
❏ In Windows, make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other
Hardware.
e
printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed,
uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or
Printers and Other Hardware.
❏ Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound or
Hardware.
❏ Wind o w s 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound or
Hardware.
❏ Wind o w s Vist a
Click the start button, and select Control Panel > Printers in Hardware and Sound.
❏ Wind o w s X P
Click the start button, and select Settings > Control Panel > Printers and Other Hardware > Printers and
Faxes.
❏ In Mac OS X, check the following.
❏ Select System Preferences from the
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then make sure the printer (fax) is displayed. e printer (fax) is displayed as "FAX XXXX (USB)" or "FAX
XXXX (IP)". If the printer (fax) is not displayed, click [+] and then register the printer (fax).
❏ Select System Preferences from the
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then double-click the printer (fax). If the printer is paused, click Resume (or Resume Printer).
Related Information
& “Fax Settings” on page 32
& “Error Code on the Status Menu” on page 137
& “Making Settings for a PBX Phone System” on page 93
& “Connecting the Printer to a Phone Line” on page 89
& “Uninstalling Applications” on page 130
& “Installing Applications” on page 131
Cannot Send Faxes
❏ If the user restriction feature has been enabled, a user name and password are required to operate the printer.
Contact your administrator if you do not know the password.
❏ If the user restriction feature has been enabled, and you send a fax from a computer, user authentication is
performed using the user name and password set in the printer driver. When you cannot send a fax due to an
authentication error, contact your administrator.
❏ Set up the header information for outgoing faxes on the control panel. Some fax machines automatically reject
incoming faxes that do not include header information.
❏ If you have blocked your caller ID, unblock it. Some phones or fax machines automatically reject anonymous
calls.
❏ Ask the recipient if the fax number is correct and the recipient's fax machine is ready to receive a fax.
User's Guide
Solving Problems
160
Содержание
- Copyright 2
- Trademarks 3
- About this manual 5
- Administrator settings 5
- Contents 5
- Copyright 5
- Important instructions 5
- Loading paper 5
- Managing contacts 5
- Placing originals 5
- Printer basics 5
- Printing 5
- Trademarks 5
- Applications and network service information 6
- Copying 6
- Faxing 6
- Improving print and scan quality 6
- Replacing ink cartridges and other consumables 6
- Scanning 6
- Appendix 7
- Solving problems 7
- About this manual 9
- Introduction of manuals 9
- Marks and symbols 9
- Descriptions used in this manual 10
- Operating system references 10
- Important instructions 11
- Printer advisories and warnings 11
- Safety instructions 11
- Advisories and warnings for setting up using the printer 12
- Advisories and warnings for using the printer with a wireless connection 13
- Advisories and warnings for using the touchscreen 13
- Protecting your personal information 13
- Administrator settings 14
- Locking the printer settings using an administrator s password 14
- Unlocking the printer settings 14
- User feature restrictions 14
- Part names and functions 16
- Printer basics 16
- User s guide 16
- Printer basics 17
- User s guide 17
- Printer basics 18
- User s guide 18
- Buttons and lights 19
- Control panel 19
- Printer basics 19
- User s guide 19
- Icons displayed on the lcd screen 20
- Printer basics 20
- The following icons are displayed on the lcd screen depending on the printer s status press the network icon to check the current network settings and make wi fi settings 20
- User s guide 20
- Icons displayed on the software keyboard of the lcd screen 21
- Memory full error occurs on page 161 21
- Note available icons vary depending on the setting item 21
- Printer basics 21
- Related information 21
- User s guide 21
- You can enter characters and symbols by using the software keyboard screen when you register a contact make network settings and so on the following icons are displayed on the software keyboard screen 21
- Copy mode 22
- Menu options 22
- Printer basics 22
- User s guide 22
- Network folder ftp 23
- Printer basics 23
- Scan mode 23
- User s guide 23
- Computer wsd 24
- Document capture pro 24
- Memory device 24
- Note available menus vary depending on the destination type such as email or folder and the format in which scanned images are saved 24
- Printer basics 24
- Settings 24
- This menu has no setting item 24
- User s guide 24
- Fax mode 25
- Menu you can access some of the setting menus directly from the fax screen 25
- Printer basics 25
- User s guide 25
- File format 26
- Memory device mode 26
- Note available menus vary depending on the selected file format 26
- Note memory device is a generic name for external usb devices such as usb flash drives 26
- Printer basics 26
- Receiving faxes by polling polling receive on page 102 26
- Related information 26
- Sending a fax preferentially priority send on page 99 26
- Sending different size documents using adf continuous scan from adf on page 99 26
- Sending faxes at a specified time send fax later on page 97 26
- Sending faxes on demand polling send on page 98 26
- Sending many pages of a monochrome document direct send on page 98 26
- Settings 26
- Storing a fax without specifying a recipient store fax data on page 97 26
- User s guide 26
- Printer basics 27
- Setup mode 27
- User s guide 27
- Printer basics 28
- User s guide 28
- Printer basics 29
- Related information 29
- Select setup on the home screen and then select system administration 29
- System administration 29
- System administration on page 29 29
- User s guide 29
- Printer basics 30
- User s guide 30
- Copy mode on page 22 31
- Fax settings on page 32 31
- Pdl print configuration on page 35 31
- Printer basics 31
- Printer settings 31
- Printer settings from the home screen 31
- Related information 31
- Scan mode on page 23 31
- User s guide 31
- Fax settings 32
- Fax settings from the home screen 32
- Printer basics 32
- User s guide 32
- Printer basics 33
- User s guide 33
- Printer basics 34
- User s guide 34
- Fax mode on page 25 35
- Forwarding received faxes on page 104 35
- Making basic fax settings on page 92 35
- Pdl print configuration 35
- Pdl print configuration from the home screen 35
- Printer basics 35
- Related information 35
- Saving received faxes on page 102 35
- Sending multiple faxes to the same recipient at once batch send on page 99 35
- User s guide 35
- Contacts mode 36
- Printer basics 36
- User s guide 36
- Presets mode 37
- Press preset on the screen of each feature you can register the current address except for address that have been entered directly and the contacts in the ldap address list and settings 37
- Press the button on the control panel 37
- Printer basics 37
- Status menu 37
- To load a registered preset select the preset from the list 37
- User s guide 37
- You can register frequently used copy fax and scan settings as presets to register a preset select presets from the home screen select add new and then select the feature for which you want to register a contact make the necessary settings press save and then enter a name for the preset 37
- Loading paper 38
- Paper handling precautions 38
- Available paper and capacities 39
- Commercially available paper 39
- Epson recommends using genuine epson paper to ensure high quality printouts 39
- Genuine epson paper 39
- Loading paper 39
- Note genuine epson paper is not available when printing with a postscript printer driver and the epson universal printer driver 39
- Note letterhead recycled paper color paper and preprinted paper are not available when printing with a postscript printer driver 39
- Note the availability of paper varies by location for the latest information on paper available in your area contact epson support 39
- User s guide 39
- Loading paper 40
- Part names and functions on page 16 40
- Related information 40
- Technical support web site on page 186 40
- User s guide 40
- Check that the printer is not operating and then pull out the paper cassette 41
- List of paper types 41
- Loading paper 41
- Loading paper in the paper cassette 41
- To obtain optimum printing results select the paper type that suits the paper 41
- User s guide 41
- Available paper and capacities on page 39 43
- Insert the paper cassette all the way 43
- Loading paper 43
- On the control panel set the size and type of the paper you loaded in the paper cassette 43
- Paper handling precautions on page 38 43
- Related information 43
- Slide out the output tray 43
- Slide the side edge guides to the edges of the paper 43
- User s guide 43
- Loading paper in the rear paper feed 44
- Available originals for the adf 47
- Placing originals 47
- Placing originals on the adf 47
- Placing originals on the scanner glass 49
- Managing contacts 51
- Registering contacts 51
- Registering grouped contacts 51
- Registration and backup of contacts using a computer 52
- Authenticating users in the printer driver when user feature restriction is enabled for windows only 53
- Printing 53
- Printing from a computer 53
- Printing from the control panel 53
- Printing basics windows 54
- Printing basics mac os x 55
- Printing on 2 sides 57
- Printing on 2 sides windows 57
- Printing on 2 sides mac os x 58
- Printing several pages on one sheet 59
- Printing several pages on one sheet mac os x 59
- Printing several pages on one sheet windows 59
- Printing to fit the paper size 60
- Printing to fit the paper size windows 60
- Printing multiple files together for windows only 61
- Printing to fit the paper size mac os x 61
- Enlarged printing and making posters for windows only 62
- Making posters using overlapping alignment marks 63
- Adding a printing preset 68
- Printing using advanced features 68
- Printing a reduced or enlarged document 69
- Printing a watermark for windows only 69
- Printing an anti copy pattern for windows only 69
- Printing a header and footer for windows only 70
- Printing using a postscript printer driver 70
- Printing using a postscript printer driver windows 70
- Setting a password for a print job for windows only 70
- Printing using a postscript printer driver mac os x 72
- Printing from smart devices 73
- Setting items for the postscript printer driver 73
- Using epson iprint 73
- Using airprint 75
- Canceling printing 76
- Canceling printing mac os x 76
- Canceling printing printer button 76
- Canceling printing status menu 76
- Canceling printing windows 76
- Copying 78
- Scanning 79
- Scanning to an email 79
- Scanning using the control panel 79
- Scanning to a network folder or ftp server 80
- Scanning to a memory device 81
- Scanning to the cloud 81
- Scanning using document capture pro for windows only 81
- Scanning to a computer wsd 82
- Authenticating users when using access control in epson scan for windows only 83
- Scanning from a computer 83
- Scanning in office mode 83
- Scanning in professional mode 85
- Scanning from smart devices 87
- Related information 88
- Scanning 88
- The following screens are subject to change without notice 88
- User s guide 88
- Using epson iprint on page 73 88
- Connecting to a phone line 89
- Faxing 89
- Setting up a fax 89
- Connecting to a standard phone line pstn or pbx 90
- Connecting to dsl or isdn 90
- Connect the phone device and the ext port with a phone cable 91
- Connecting your phone device to the printer 91
- Faxing 91
- Remove the cap from the ext port on the back of the printer 91
- User s guide 91
- When using the printer and your telephone on a single phone line connect the telephone to the printer 91
- Making basic fax settings 92
- Making basic fax settings using the fax setting wizard 92
- Making basic fax settings individually 93
- Making settings for a pbx phone system 93
- Basic fax sending operations 94
- Making paper source settings to receive faxes 94
- Sending faxes 94
- Sending faxes using the control panel 94
- Button 95
- Faxing 95
- Moves the screen in the direction of the arrows 95
- Moves to the previous or the next page 95
- Press menu select fax send settings and then make settings such as the resolution and the sending method as necessary 95
- Press the 95
- Reduces or enlarges 95
- Retry cancels the preview 95
- Send to this number 95
- Specify the recipient 95
- To enter manually enter numbers using the numerical keypad on the control panel or the lcd screen and then press the enter key at the bottom right of the screen 95
- To select from the contacts list press contacts press the check box to add a check mark to a contact and then press proceed 95
- User s guide 95
- View displays or hides the operation icons 95
- When sending a monochrome fax press preview on the fax top screen to check the scanned document 95
- Sending faxes after confirming the recipient s status 96
- Sending faxes dialing from the external phone device 96
- Various ways of sending faxes 96
- Sending faxes at a specified time send fax later 97
- Storing a fax without specifying a recipient store fax data 97
- Sending faxes on demand polling send 98
- Sending many pages of a monochrome document direct send 98
- Sending a fax from a computer 99
- Sending a fax preferentially priority send 99
- Sending different size documents using adf continuous scan from adf 99
- Sending multiple faxes to the same recipient at once batch send 99
- Receiving faxes 100
- Setting receiving mode 100
- Settings for the answering machine 100
- Receiving faxes manually 101
- Receiving faxes using a connected telephone remote receive 101
- Setting up remote receive 101
- Using remote receive 101
- Various ways of receiving faxes 101
- Receiving faxes by polling polling receive 102
- Saving received faxes 102
- Checking the received faxes on the lcd screen 103
- Forwarding received faxes 104
- Printing fax report and list 105
- Printing fax report manually 105
- Setting up to print fax reports automatically 105
- Using other faxing features 105
- Checking fax jobs 106
- Checking fax jobs in progress 106
- Checking the fax job history 106
- Checking the received documents in the inbox 106
- Setting security for faxing 106
- Faxing 107
- Select a fax to check 107
- Select job storage and then select inbox 107
- The content of the document is displayed 107
- User s guide 107
- Checking the status of the remaining ink and the maintenance box 108
- Checking the status of the remaining ink and the maintenance box control panel 108
- Checking the status of the remaining ink and the maintenance box mac os x 108
- Checking the status of the remaining ink and the maintenance box windows 108
- Replacing ink cartridges and other consumables 108
- Ink cartridge codes 109
- Ink cartridge handling precautions 109
- Replacing ink cartridges 110
- Maintenance box code 112
- Maintenance box handling precautions 112
- Replacing a maintenance box 113
- Checking and cleaning the print head 115
- Checking and cleaning the print head control panel 115
- Improving print and scan quality 115
- Checking and cleaning the print head mac os x 116
- Checking and cleaning the print head windows 116
- Aligning the print head 117
- Aligning the print head control panel 117
- Aligning the print head mac os x 118
- Aligning the print head windows 118
- Cleaning the adf 119
- Cleaning the paper path for ink smears 119
- Clean the part that is shown in the illustration 121
- Improving print and scan quality 121
- Open the document cover 121
- User s guide 121
- Cleaning the scanner glass 122
- Improving print and scan quality 122
- Open the document cover 122
- Use a soft dry clean cloth to clean the surface of the scanner glass 122
- User s guide 122
- When the copies or scanned images are smeared or scuffed clean the scanner glass 122
- Applications and network service information 123
- Epson connect service 123
- Running web config on a web browser 123
- Web config 123
- Running web config on mac os x 124
- Running web config on windows 124
- Necessary applications 125
- Restricting settings for the windows printer driver 125
- Windows printer driver 125
- Mac os x printer driver 126
- Making operation settings for the windows printer driver 126
- Epson scan scanner driver 127
- Making operation settings for the mac os x printer driver 127
- Document capture pro for windows only 128
- Fax utility 128
- Pc fax driver fax driver 128
- E web print for windows only 129
- Epson software updater 129
- Epsonnet config 129
- Uninstalling applications 130
- Uninstalling applications windows 130
- Installing applications 131
- Uninstalling applications mac os x 131
- Installing a postscript printer driver 132
- Installing a postscript printer driver using usb interface windows 132
- Installing a postscript printer driver using network interface windows 133
- Adding the printer driver for mac os x only 134
- Installing a postscript printer driver mac os x 134
- Installing the epson universal printer driver for windows only 134
- Updating applications and firmware 135
- Checking messages on the lcd screen 136
- Checking the printer status 136
- Solving problems 136
- Error code on the status menu 137
- If a job does not complete successfully check the error code displayed on the history of each job you can check the error code by pressing the button and then selecting job history see the following table to find the problem and its solution 137
- Solving problems 137
- User s guide 137
- Solving problems 138
- User s guide 138
- Solving problems 139
- User s guide 139
- Solving problems 140
- User s guide 140
- Connecting to a phone line on page 89 141
- Related information 141
- Scan mode on page 23 141
- Solving problems 141
- User s guide 141
- Checking printer status mac os x 142
- Checking the printer status windows 142
- Removing jammed paper 142
- Removing jammed paper from the front cover 142
- Removing jammed paper from the rear paper feed 143
- Removing jammed paper from the paper cassette 144
- Removing jammed paper from rear cover 145
- Removing jammed paper from the adf 145
- Paper does not feed correctly 148
- Lcd screen gets dark 149
- Original does not feed in the adf 149
- Power and control panel problems 149
- Power does not turn off 149
- Power does not turn on 149
- Printer does not print 149
- Print quality is poor 150
- Printout problems 150
- Copy quality is poor 151
- An image of the reverse side of the original appears in the copied image 152
- Paper is smeared or scuffed 152
- The position size or margins of the printout are incorrect 152
- Printed characters are incorrect or garbled 153
- The printed image is inverted 153
- Other printing problems 154
- Printing is too slow 154
- Printing slows down dramatically during continuous printing 154
- The printout problem could not be cleared 154
- Cannot start scanning 155
- Postscript printer driver problems 155
- Printer does not print correctly while using postscript printer driver 155
- Printer does not print while using postscript printer driver 155
- Printing is too slow while using postscript printer driver 155
- Scan quality is poor 156
- Scanned image problems 156
- An image of the reverse side of the original appears in the scanned image 157
- Characters are blurred 157
- Moiré cross hatch patterns appear in the scanned image 157
- Scanning area or direction is not correct 157
- Other scanning problems 158
- Scanning is too slow 158
- The scanned image problem could not be cleared 158
- Thumbnail preview does not work properly 158
- Cannot send or receive faxes 159
- Cannot send the scanned image by email 159
- Problems when sending and receiving faxes 159
- Scanning stops when scanning to pdf multi tiff 159
- Cannot send faxes 160
- Cannot receive faxes 161
- Cannot send faxes at a specified time 161
- Cannot send faxes to a specific recipient 161
- Memory full error occurs 161
- Faxes are sent at the wrong size 162
- Sent fax quality is poor 162
- Answering machine cannot answer voice calls 163
- Cannot make calls on the connected telephone 163
- Other faxing problems 163
- Received fax quality is poor 163
- Received faxes are not printed 163
- Cannot forward received documents to email addresses 164
- Operation sounds are loud 164
- Other problems 164
- Sender s fax number not displayed on received faxes or the number is wrong 164
- Slight electric shock when touching the printer 164
- The date and time are incorrect 164
- Application is blocked by a firewall for windows only 165
- Cannot save data to a memory device 165
- Forgot your password 165
- Memory device is not recognized 165
- Appendix 166
- Printable area 166
- Printer specifications 166
- Scanner specifications 166
- Technical specifications 166
- Appendix 167
- Fax specifications 167
- Interface specifications 167
- User s guide 167
- Appendix 168
- Ethernet specifications 168
- Security protocol 168
- User s guide 168
- Wi fi specifications 168
- A device that requires a dedicated driver 169
- A device with a built in usb hub 169
- A device with security settings password encryption and so on 169
- Appendix 169
- Epson cannot guarantee all operations of externally connected devices 169
- External usb device specifications 169
- Supported data specifications 169
- Supported third party services 169
- User s guide 169
- You cannot use the following devices 169
- Appendix 170
- Check http www epson be for the latest specifications 170
- Dimensions 170
- Electrical specifications 170
- For european users see the following website for details on power consumption 170
- For users in belgium power consumption when copying may vary 170
- Note check the label on the printer for its voltage 170
- Note is displayed on the lcd screen when the printer cannot recognize the image file in this situation if you select a multiple image layout blank sections will be printed 170
- User s guide 170
- Available fonts for postscript 171
- Environmental specifications 171
- Environmental specifications for ink cartridges 171
- Font information 171
- System requirements 171
- Appendix 172
- User s guide 172
- Appendix 173
- Available fonts for pcl 173
- Scalable font 173
- User s guide 173
- Appendix 174
- Bitmap font 174
- List of symbol sets 174
- List of symbol sets for pcl 5 on page 175 174
- Note depending on the print density or on the quality or color of the paper ocr a ocr b code39 and ean upc fonts may not be readable print a sample and make sure the fonts can be read before printing large quantities 174
- Note since most software handles fonts and symbols automatically you will probably never need to adjust the printer s settings however if you are writing your own printer control programs or if you are using older software that cannot control fonts refer to the following sections for symbol set details 174
- Ocr barcode bitmap font for pcl5 only 174
- Related information 174
- The list of the symbol sets for pcl 6 on page 177 174
- User s guide 174
- When you are considering which font to use you should also consider which symbol set to combine with the font 174
- Your printer can access a variety of symbol sets many of these symbol sets differ only in the international characters specific to each language 174
- Appendix 175
- List of symbol sets for pcl 5 175
- User s guide 175
- Appendix 176
- User s guide 176
- Appendix 177
- The list of the symbol sets for pcl 6 177
- User s guide 177
- Appendix 178
- User s guide 178
- Appendix 179
- Regulatory information 179
- Standards and approvals for european model 179
- User s guide 179
- German blue angel 180
- Restrictions on copying 180
- Saving power 181
- Saving power control panel 181
- Transporting the printer 181
- Accessing an external usb device from a computer 182
- Aligning the print head on page 117 182
- Appendix 182
- Checking and cleaning the print head on page 115 182
- Mac os x 182
- Pack the printer in its box using the protective materials 182
- Part names and functions on page 16 182
- Printer settings on page 31 182
- Related information 182
- Select a corresponding device icon the data on the external usb device is displayed 182
- Select an external usb device in computer or my computer the data on the external usb device is displayed 182
- Uninstall the optional paper cassette if it is installed 182
- User s guide 182
- Windows 182
- You can write or read data on an external usb device such as a usb flash drive that has been inserted in the printer from a computer 182
- Installing the optional paper cassette units 183
- Installing the optional units 183
- Product name of the optional paper cassette unit 183
- Setting the optional paper cassette unit in the printer driver 184
- Setting the optional paper cassette unit in the printer driver mac os x 184
- Setting the optional paper cassette unit in the printer driver windows 184
- Using an email server 184
- Configuring an email server 185
- Advanced setup 186
- Appendix 186
- Checking an email server connection 186
- Connection check to check that the printer is connected to the email server 186
- Email server setting items 186
- Enter setup from the home screen 186
- If you need further help visit the epson support website shown below select your country or region and go to the support section of your local epson website the latest drivers faqs manuals or other downloadables are also available from the site 186
- Technical support web site 186
- User s guide 186
- Where to get help 186
- Before contacting epson 187
- Contacting epson support 187
- Help for users in europe 187
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