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Aten CCVSR [129/131] Offline upgrade failure
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Appendix B
119
Offline Upgrade Failure
If the offline upgrade fails, it may be due to the key upgrade file
(KeyUpgrade.dat), having become corrupted during the file transfer process.
There are two ways to proceed:
When the key upgrade file is downloaded, an email is sent to the dealer/
distributor containing the particulars, along with a copy of the upgrade file
in case there was a problem with the original file transfer – as shown in the
example below:
Offline upgrade email response:
Your CC-Authentication key's upgrade data file is
attached. Please upgrade your CC-Auth key with the
attached file.
Key Info:
* F/W Version: 2.1.204
* Serial number: 0917280288
License Upgrade Info:
* From 512 to 513 concurrent nodes
Confirmation Info:
* Username: newname
* Password: 1123091022112900
If you have any problem with upgrading your CC-
Authentication key's license, please confirm it online
at http://xxx.xxx.x.xxx using the username and
password above.
You can repeat steps 11 (Run the Key Status Utility) and 12 (Click
Upgrade) – this time using the copy of the key upgrade file
(KeyUpgrade.dat) that was attached in the dealer/distributor email.
If the above fails to resolve the problem, information contained in the
Offline email upgrade response can be used to try an online upgrade.
Either the dealer/distributor can provide the end user with the
authorization details, or the end user can give his key to the dealer/
distributor.
Содержание
- Online registration 2
- Telephone support 2
- User information 2
- User notice 2
- Package contents 3
- Product information 3
- Ccvsr installation 4
- Chapter 1 4
- Chapter 2 4
- Chapter 3 4
- Contents 4
- Introduction 4
- The user interface 4
- Chapter 4 5
- Chapter 5 5
- Chapter 6 5
- Chapter 7 5
- Device management 5
- Liveview 5
- Playback 5
- User accounts 5
- Chapter 8 6
- Chapter 9 6
- System 6
- Appendix a 7
- Authentication key utility 7
- Ccvsr archive server 7
- Chapter 10 7
- About this manual 8
- About this manual 9
- Conventions 10
- Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit or connected devices 10
- This manual uses the following conventions 10
- This product may be updated with features and functions added improved or removed since the release of this manual for an up to date user manual visit http www aten com global en 10
- Chapter 1 11
- Introduction 11
- Overview 11
- Features 13
- Client hardware requirements 15
- Computer 15
- Cpu intel core i5 7600 4 cores 3 ghz or equivalent 15
- Cpu intel xeon d 1527 4 cores 2 ghz or equivalent 15
- Hard drive for ccvsr 4 gb or above 15
- Jre 8 or zulu openjdk 8 fx windows only 15
- Memory 6 gb or above 15
- Memory 8 gb or above 15
- Network 1 gbps 15
- Operating system requirements 15
- Requirements 15
- Server hardware requirements 15
- Systems that the ccvsr will be installed on should meet the following requirements 15
- Vsr viewer java based application for video playback on a client computer requirements 15
- Windows 10 8 7 or the following versions of linux 15
- Bandwidth requirement 16
- Browsers 16
- Computers to be recorded by the video session recorder must be connected to a port on a kvm over ip switch refer to the specification section on the ccvsr product page 16
- Kvm over ip switch 16
- Note 1 numbers above are for reference only actual bandwidth requirement may vary e g resolution kvm model kvm settings operations from a remote server etc 16
- Note computers connected to cascaded kvm switches are not supported 16
- Supported browsers for users that log into the ccvsr include the following 16
- Text mode on 1g bandwidth 16
- An example of ccvsr deployment 17
- Primary servers 17
- Secondary servers 17
- Archive servers 18
- Archive the archive server automatically archives all video log files created on the primary server into a separate organized database for extended backup and viewing the archive server allow you to import export and allocate large databases separate from the ccvsr system 18
- Kvm ports a node is a physical port on a kvm over ip switch each node you want to record video logs on requires a license 18
- Refer to the following table for supported functions of primary secondary and archive servers 18
- License options 19
- Licenses 19
- The ccvsr license controls the number of primary servers secondary servers archive servers and nodes permitted on the ccvsr installation license information is contained on the usb license key that came with your ccvsr purchase for a deployment example see node options page 10 for details 19
- Upon completion of the ccvsr software installation the number of licenses that you purchased is automatically added to add more you must upgrade the license see license page 71 for more information 19
- Archive server options 20
- Node options 20
- Ccvsr installation 21
- Chapter 2 21
- Installing the ccvsr software 21
- Overview 21
- Starting the installation 21
- Licenses 23
- This page intentionally left blank 24
- Browser login 25
- Chapter 3 25
- Overview 25
- The user interface 25
- If you are logging in for the first time the system will prompt you to change the password 26
- Note since this is the first time you are logging in use the default username administrator and the default password password 26
- Note the screen depicts a super administrator s page depending on a user s type and permissions not all of these elements appear 26
- Once users login and are authenticated the web browser main page comes up with the playback page displayed 26
- Page components 26
- The web browser main page 26
- The web page screen components are described in the table below 26
- Main menu 28
- Main menu is displayed differently for different user types super administrator administrator user and permissions assigned when the user account was created the functions are explained in the table below 28
- On the top right hand corner of the page you can click the personal icon for personal information and configurations 28
- Personal info configuration 28
- Change password 29
- Personal configuration 29
- Chapter 4 31
- Overview 31
- Playback 31
- Search 32
- Play video log 33
- Time gap option 33
- Vsr viewer 34
- The toolbar appears below the video and allows you to view information about the video and control playback features the toolbar hides when no mouse movement is made for 3 seconds to bring the toolbar into view simply move the mouse the toolbar functions are described here 35
- Toolbar 35
- A settings menu will pop up clicking this option as shown 37
- Caption 37
- Open video log files 38
- Import video 39
- Examples 40
- Centralized liveview 41
- Chapter 5 41
- Display list 41
- Liveview 41
- Overview 41
- Create favorite 42
- Favorite setting 42
- Delete favorite 43
- Modify favorite 43
- Layout 44
- Rotate pause pages 44
- Click for a drop down menu and select between all or recording only 45
- Port info playback liveview function 45
- Port information playback and liveview function will appear when moving your mouse cursor over a port on the centralized view 45
- Status 45
- The labeled components are explained in the table below 45
- The status button is another filter that allows you to select whether to view all the ports or only the ports that are recording on the centralized view 45
- Click for full screen mode press esc to quit full screen mode 46
- Click the open in new window icon to enter single port mode 46
- Click to exit single port mode 46
- Single port mode 46
- The window also displays the recorded time resolution logged in username 46
- Chapter 6 47
- Device management 47
- Overview 47
- Port list 47
- Display 48
- Recording kvm ports 48
- Adding kvm devices 49
- Edit kvm devices 51
- Enabling video audio recording 51
- Recording 51
- Delete kvm devices 52
- Enable recording on local console port 52
- Chapter 7 53
- Overview 53
- User accounts 53
- Adding users 54
- Click the button for the pop up window below 54
- The video session recording software supports three types of users as shown in the table below 54
- To add a user and assign user permissions do the following 54
- User type 54
- Enter the required information in the appropriate fields a description of each of the fields is given in the table below 55
- Deleting user 57
- Modifying user 57
- Online users 58
- In the login password policy tab system administrators can set policies governing login usernames and passwords 59
- Login password policy 59
- Login policy 59
- Password policy 59
- Creating groups 60
- Deleting groups 61
- Modifying groups 61
- Ad ldap settings 62
- Authentication 62
- The authentication sub menu includes settings of ad ldap and radius 62
- To allow authentication and authorization for the video log server via ad ldap refer to the information in the table below 62
- Radius settings 63
- Chapter 8 65
- Overview 65
- System 65
- Clicking server info sub menu will bring you to the page below 66
- Server info 66
- Server information 66
- Server port settings 67
- Server type 68
- Byte 1 english alphanumeric character 70
- Notification 70
- Only one email address is allowed in the email field and it cannot exceed 64 bytes 70
- Snmp server 71
- Syslog server 72
- Advanced notification 73
- Access protection 74
- Security 74
- Certificate 77
- A self signed certificate based on the information you just provided is now stored on the ccvsr 79
- After filling in the form all fields are required click create 79
- Certificate signing request 79
- Click create csr the following dialog box appears 79
- Click get csr and save the certificate file csr cer to a convenient location on your computer 79
- Fill in the form with entries that are valid for your site according to the example information in the following table 79
- The certificate signing request csr section provides an automated way of obtaining and installing a ca signed ssl server certificate 79
- To perform this operation do the following 79
- License 81
- Upgrade license with usb key 81
- Upgrade license with license file 82
- Backup restore 83
- Click restore 84
- For checkpoint select the checkpoint from the checkpoint list 84
- Recording 85
- Adding secondary ccvsr servers 86
- A pop up screen appears to bring you to the general tab 87
- Adding shared network folder 87
- Alternatively you can enter the rest of the information using the table 87
- Click add 87
- Click connect to retrieve path information automatically if retrieved correctly you can select the recording path from the drop down menu you may also enter a description in the description entry 87
- Fill in the information of the top three entries that are valid for your network folder location using the following table 87
- Note please make sure that smbv2 v3 are supported 87
- To add a shared network folder do the following 87
- Editing secondary ccvsr servers 88
- Deleting secondary ccvsr servers shared network folder 89
- Editing shared network folder 89
- Option retention policy 89
- This page intentionally left blank 90
- Chapter 9 91
- Overview 91
- Export logs 93
- Log information 93
- Print logs 93
- Option 94
- Advanced search 95
- General search 95
- Search logs 95
- Refer to the table below on how to use the advanced search 96
- Ccvsr archive server 97
- Chapter 10 97
- Installing the ccvsr archive server 97
- Overview 97
- Starting the installation 97
- When the installation is complete the following message will appear 100
- Archive server gui 101
- Begin time end time 102
- Playback 102
- Search filter 102
- Play selected 103
- Begin time end time 104
- Device name 104
- Export import 104
- Search file 105
- Storage 106
- Settings 107
- License 108
- Appendix a 109
- International 109
- North america 109
- Technical support 109
- Compatible products 110
- For a list of compatible products refer to the specification tab of the ccvsr page on the aten website 110
- Linux installation 110
- Sudo usr local bin ccvsr uninstallvlsmon 110
- Sudo vlsman run 110
- Usb authentication key specifications 110
- When installing or uninstalling the ccvsr software on a computer running linux use the following commands 110
- Overview 111
- Trusted certificates 111
- Examples 112
- Importing the files 112
- Self signed private certificates 112
- Appendix b 113
- Authentication key utility 113
- Key status information 113
- Key utilities 113
- Overview 113
- Key firmware upgrade 114
- Starting the upgrade 114
- Upgrade succeeded 117
- Key license upgrade 118
- Overview 118
- Online upgrade 119
- Upgrade succeeded 122
- Offline upgrade 123
- Preliminary steps 123
- Offline upgrade failure 129
- Order expiration 130
- Limited warranty 131
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