Zyxel NXC5500 [354/469] Overview

Zyxel NXC5500 [354/469] Overview
NXC Series User’s Guide
354
CHAPTER 31
Diagnostics
31.1 Overview
Use the diagnostics screens for troubleshooting.
31.1.1 What You Can Do in this Chapter
•The Diagnostics screen (Section 31.2 on page 354) generates a file containing the NXC’s
configuration and diagnostic information if you need to provide it to customer support during
troubleshooting.
•The Packet Capture screen (Section 31.3 on page 358) captures data packets going through
the NXC.
•The Core Dump screens (Section 31.4 on page 361) save a process’s core dump to an attached
USB storage device if the process terminates abnormally (crashes) so you can send the file to
customer support for troubleshooting.
•The System Log screens (Section 31.5 on page 363) download files of system logs from a
connected USB storage device to your computer.
•The Wireless Frame Capture screens (Section 31.6 on page 364) capture network traffic going
through the AP interfaces connected to your NXC.
31.2 Diagnostics
This screen provides an easy way for you to generate a file containing the NXC’s configuration and
diagnostic information. You may need to generate this file and send it to customer support during
troubleshooting.
Click Maintenance > Diagnostics to open the Diagnostic screen.

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