Zyxel V301-T1 [160/240] Internet access

Chapter 16 Troubleshooting

V300 Series User’s Guide

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16.3 Internet Access

I cannot access the Internet through the V300.

1 Check the hardware connections, and make sure the LEDs and the LCD screen are

behaving as expected. See the Quick Start Guide and Section 2.2 on page 32.

2 Disconnect all the cables from your device, and follow the directions in the Quick

Start Guide again.

3 If the problem continues, contact your ISP.

I cannot access the Internet anymore. I had access to the Internet (with the V300),

but my Internet connection is not available anymore.

1 Check the hardware connections, and make sure the LEDs and the LCD screen are

behaving as expected. See the Quick Start Guide and Section 2.2 on page 32.

2 Restart the V300.

3 If the problem continues, contact your ISP.

The Internet connection is slow or intermittent.

1 There might be a lot of traffic on the network. Check Section 2.2 on page 32. If

the V300 is sending or receiving a lot of information, try closing some programs

that use the Internet, especially peer-to-peer applications.

2 Check the signal strength. If the signal strength is low, try moving the V300 closer

to the AP if possible, and look around to see if there are any devices that might be

interfering with the wireless network (for example, microwaves, other wireless

networks, and so on).

3 Reboot the V300.

4 If the problem continues, contact the network administrator or vendor, or try one

of the advanced suggestions.